My order was Marked as delivered but I do not have it.Updated 2 years ago
If your order has been marked as delivered by your local postal service and you believe it is lost or stolen, we cannot offer you a refund without first filing a police report with your local authorities.
Please pursue all possible investigation and claim procedures with the shipping carrier. Once this is done please create a ticket and provide evidence of these actions and we will issue a refund or reship your order if possible.
Please understand, due to the limited, hand-made nature of some of our products, it might not be possible to replace what is lost. Once a product is sold out, we offer replacements wherever we can find any unsold products.
If you have further questions please send a ticket here: https://kingdomdeath.gorgias.help/en-US/contact