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My order shipped but never arrived.Updated 2 years ago

If your order is lost in transit and marked as such by the shipping carrier, in most cases we can ONLY offer refunds for the amount of your order.

Domestic customers, please wait up to 2 weeks from your ship notification date to raise any concerns. International customers, please wait up to 6 weeks for normal transit time.

Before you contact support, please:

  • Check with your local post office

  • Contact the shipping carrier and report this issue (indicated on your shipping notification)


If you have further questions please send a ticket here: https://kingdomdeath.gorgias.help/en-US/contact

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